Support Engineer - Teamleader Orbit

• Role: Support - Teamleader Orbit

• Level: Medior

• Language requirement: Fluent in Dutch (hard requirement) and English (company language)

• Location: You can work from our office in Ghent, but most of the team work fully remote in Belgium

Who are we and why should you care?

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.

Here’s what we bring to the table:

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

We’ve also been growing smarter through strategic acquisitions:

• Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.

• Vectera (2022): powering seamless customer meetings.

• Dexxter (2024): making financial admin a breeze for freelancers.

Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.

We Are Looking for a Support Engineer to Join us

If you join our Teamleader Orbit team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other. Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

As a Support Engineer for our Teamleader Orbit product, you:

• Are the point of contact in the post-sales process.

• Are in contact with customers on a daily basis (mostly virtually, occasionally F2F).

• Solve technical problems but are not afraid to talk business either.

• Will be in contact with the development team for feedback and requests.

You will talk with many project managers, CFOs, and operational managers every day. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget.

• A hybrid working model: a pleasant mix of office and home working.

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office), as well as Friyays and numerous sport initiatives!

• 32 holidays on top of the standard public ones! (based on full-time employment).

• Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

You’d be a great fit for this role if you:

• Are driven by helping customers get the most out of Teamleader Orbit. In fact, customer satisfaction means the world to you

• Are patient, emphatic and you are able to keep your calm, even when things get busy

• Have mastered CSS, HTML

• Profound knowledge of relational databases and querying languages such as T-SQL

• Knowledge about BI-tooling such as PowerBI & Lookerstudio are a plus.

• Technical knowledge about internet standards such as REST/ODATA/OAUTH/Webhooks,...

• Have awesome problem-solving skills and a razor-sharp, analytical mind

• Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date

• Have full proficiency in Dutch and English. French & German is a plus, but not key.

Interested? Questions? Get in touch!