Customer Onboarding Manager (German Speaking) - Teamleader Orbit

• Role: Customer Onboarding Manager (German Speaking) - Teamleader Orbit

• Scope: Teamleader Orbit is a powerful agency software tool that helps agencies streamline operations and maximise efficiency. As Customer Onboarding Manager, you will play a crucial role in our clients' success by guiding them through the implementation of Teamleader Orbit.

• Level: Medior

• Location: Ghent, Belgium, or Amsterdam, the Netherlands, with hybrid working model; or fully remote from Germany

• Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and simplify work for small and medium European businesses. With Teamleader Focus, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. In 2022, we acquired Vectera, which provided our Customer Meeting add-on. Find out more about Teamleader as a company, our products and why you should consider applying, here.

We're looking for a Customer Onboarding Manager to join us on our mission

As a Customer Onboarding Manager - Teamleader Orbit (TLO) at Teamleader you:

• Facilitate Smooth Onboarding: Your primary responsibility is to ensure a seamless onboarding experience for the customer within the set timeframe. This involves understanding their needs, setting up an implementation plan, guiding them through the setup process, providing training, monitoring their account status and escalating critical issues from customers.
  

• Provide Training: You will conduct training sessions for new customers to make sure they get their first value out of Teamleader Orbit as soon as possible. You will assist the customer in getting the most out of our product through a variety of different learning channels (by virtual training sessions, product videos, training board,...). By understanding their specific requirements and objectives, you will tailor the onboarding process to help them achieve tangible results quickly.
  

• Build Strong Relationships: You collaborate with the agency customers to formulate strategies and tactics to ensure they both love our product and achieve their business goals.

• Streamline and optimize work: You keep an accurate record of all work and suggest improvements in our internal processes.
  

• Collaborate: You are in close communication with your fellow team members from the Onboarding team, but also with the sales and support colleagues.

Why others chose Teamleader: we're lively, not corporate

You'd be a great fit for this role, if you:

• Love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes.

• Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship.

• You strongly believe in technology and have affinity with cloud-based applications and with the agency and consultancy business.

• You speak fluent German and English (professional level). Fluency in Dutch or French is a big plus!

• Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them.

• Experience in a SaaS environment would be a great plus and some HTML and CSS skills would be a nice extra.

Interested? Questions? Get in touch!