Customer Support Agent (Ghent)
Gent, Vlaams Gewest, BelgiumCustomer Success
Role: Customer Support Agent
Scope: Help out our customers at the front line virtually and represent the their voice by actively passing on their feedback and requests to the product & development department
Level: Entry/ Junior
Location: Ghent, Belgium, with hybrid working model
Who are we and why should you care?
Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and simplify work for small and medium European businesses. With Teamleader Focus, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. In 2022, we acquired Vectera, which provided our Customer Meeting add-on. Find out more about Teamleader as a company, our products and why you should consider applying, here.
We're looking for a Customer Support Agent to join us on our mission
If you join our Customer Expert team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.
Developing product expertise is key in this role. You’ll need to be curious and crazy about details to become a true Teamleader Focus expert. That expertise comes in handy when helping out our customers at the front line virtually. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.
You will use that growing product knowledge not only to support our customers. According to your own growth, interest and talent, you’ll have the chance to participate in support-related projects in the Customer Expert Team, i.e. contributing to our knowledge base, recording webinars, cross departmental activities with our finance, product, or success teams... and much more.
Working at the Customer Expert team means you will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs every day, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Focus Expert for our customers and your colleagues.
Why others chose Teamleader: we're lively, not corporate
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.
On top of that, you’ll get:
An extensive training budget
A hybrid working model: a pleasant mix of office and home working. Find out more here.
A personal tooling budget, to make working from home as comfortable as from our offices.
Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays, Friyays and numerous sport initiatives!
Competitive and market-conform salary with compensations and benefits, including mobility options.
32 holidays on top of the standard public ones! (based on full-time employment)
We value diversity
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.
You'd be a great fit for this role, if you:
Are a junior or already have some work experience? We don’t mind, as long as you can prove you’re a hard-working person with a can-do attitude!
Are driven by helping customers get the most out of Teamleader. In fact, customer satisfaction means the world to you.
Are patient, emphatic and you are able to keep your calm, even when things get busy.
Have awesome problem-solving skills and a razor-sharp, analytical mind.
Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date.
Have full proficiency in Dutch (a must!) and English. It's a big plus if you're also fluent in French or German.
Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized.
Go the extra mile to provide superior customer support.
Are able to communicate effectively and authentically with customers. You are good at explaining complex problems in an understandable way.
Have an affinity with IT. A background in tech is not required, but it is definitely a plus!
Interested? Questions? Get in touch!
Can't wait to discover what your future team looks like?
Go full Sherlock Homes on our Meet our team page. We believe that getting to know your potential colleagues is an essential part of the hiring process, and we're excited to introduce you to the people who could be your future teammates.
Ready to embark on an exciting journey? Let's dive into the application process and discover who you'll be meeting along the way!