Customer Support Advisor – Dexxter

• Role: Customer Support Advisor

• Scope: Help out our customers at the front line virtually and represent their voice by actively passing on their feedback and requests to the product & development department

• Level: Medior-senior

• Location: Mechelen, Belgium

• Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.
Here’s what we bring to the table:

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

We’ve also been growing smarter through strategic acquisitions:

• Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.

• Vectera (2022): powering seamless customer meetings.

• Dexxter (2024): making financial admin a breeze for freelancers.

Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.

About Dexxter

Dexxter is one of the fastest-growing scale-ups in Belgium when it comes to social media and Google visibility. In just three years, we’ve convinced over 12,000 entrepreneurs to take control of their own bookkeeping—turning them into satisfied, long-term users.

Now, as part of our next growth phase, we’re scaling up our performance marketing budgets even further.

We're looking for a Customer Support Advisor to join us on our mission

More than 12,000 entrepreneurs are already managing their own bookkeeping with Dexxter. They’re doing great and are very satisfied, but sometimes they still have questions or uncertainties. That’s where you come in. Together with our customer success team, you’ll guide and reassure our customers, making their lives easier every step of the way.

Your responsibilities

• Answer customer questions via email and chat

• Write helpful guides, articles, and FAQs

• Train and improve our AI chatbot

• Collaborate daily with our 4-person customer success team

• Share feedback to help us make Dexxter even better and more user-friendly

• (Optional, over time) Host product demos or webinars for customers
  

Why join Dexxter (and Teamleader)?

At Dexxter, we combine the energy and flexibility of a start-up with the expertise and structure of a scale-up. You’ll be working in a fast-paced tech environment with an open feedback culture, room for initiative, and the opportunity to make a real impact.

On top of that, you’ll get:

• An extensive training budget

• A hybrid working model: a pleasant mix of office and home working.

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options, as well as Friyays and numerous sport initiatives!

• 32 holidays on top of the standard public ones! (based on full-time employment)

• Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

You’ll be a great fit if you:

• Have an affinity with bookkeeping and entrepreneurship

• Are comfortable picking up new digital tools quickly

• Enjoy working in a small but ambitious team

• Love making a direct impact, our customers’ positive feedback is truly motivating

Interested? Questions? Get in touch!