Customer Success Manager - Teamleader Focus

• Role: Customer Success Manager - Teamleader Focus (not a managerial or leadership role)

• Scope: Start following-up on customers once their onboarding is done and responsible for making sure our customers get continuous value out of Teamleader Focus

• Language requirement: Fluent in English and Dutch (hard requirement). French is a plus!

• Level: Junior/ Medior

• Location: Amsterdam, the Netherlands (hybrid working model)

• Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and simplify work for small and medium European businesses. With Teamleader Focus, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. In 2022, we acquired Vectera, which provided our Customer Meeting add-on. Find out more about Teamleader as a company, our products and why you should consider applying, here.

We're looking for a Customer Success Manager to join us on our mission

As a Customer Success Manager - Teamleader Focus, you start following-up on customers once their onboarding is done, and they are ready to use Teamleader Focus for the long ride. You are responsible for making sure our customers get continuous value out of Teamleader Focus, by helping them proactively as much as reactively to ensure product adoption and customer value:

• You assess the customer’s needs on the use of Teamleader Focus and give advice regarding their workflow in the tool

• Maintain a deep understanding of our Teamleader Focus software

• You identify account growth opportunities and guide your customers towards the optimal package.

• You pick up where your colleagues from onboarding and/or support leave off to offer in-depth help to your customers.

• You’re up for the challenge to work with a large amount of customers, giving you the opportunity to get in touch with a lot of entrepreneurs on a daily basis

• You analyse customer data and spot trends in your portfolio to identify areas for improvement and proactively address potential issues or opportunities.

• You manage escalations of at risk accounts.

• You understand the needs of your customers and communicate them to the product team so that we can continuously improve our platform

• You will manage a portfolio of Dutch-speaking customers.

Why others chose Teamleader: we're lively, not corporate

You'd be a great fit for this role, if you:

• Have at least 1-2 years of work experience, preferably in customer services

• Have outstanding problem-solving skills and are able to think on your feet to provide solutions to customer issues.

• Have strong verbal and written communication skills with a passion for high quality customer service

• Have a commercial mindset and are motivated to increase customer lifetime value by not only spotting upsell opportunities but also get energy from closing them

• Are driven by helping customers achieve their desired business outcomes through the use of Teamleader Focus.

• Can build excellent product knowledge and do what it takes to keep it up-to-date.

• Have the ability to multitask and work effectively in a high-pressure environment.

• Are patient, empathetic and able to keep your calm, even when things get busy.

• Embrace change and always keep a positive attitude.

• Are fluent in Dutch and English, French is a plus!

Interested? Questions? Get in touch!