Technical Support Engineer
- Customer Success
- Ghent, Belgium
Who are we and why should you care?
Teamleader Orbit, acquired by Teamleader in 2019, is run by a small <10 group of people with big ambitions; a start-up within a scale-up. While Teamleader Focus, started in 2012 in Ghent, focuses on small businesses by offering an all-in-one solution for CRM, project management and invoicing, Teamleader Orbit focuses specifically on medium to large agencies. By joining forces, we became the best choice for any professional service business, big or small, that aims to automate and simplify work. Over the years, we’ve won numerous awards that prove our dedication towards our cause. We’ve gained a foothold in the Netherlands, Germany, France, Spain and Italy. Yet our ambition stretches far and beyond, as we want to become Europe’s #1 in our industry. Today, our team consists of 180+ people and is still growing strong. Find out more about Teamleader as a company, our products and why you should consider applying, here.
If you join our Teamleader Orbit team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other. Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.
As a Technical Support Engineer for our Teamleader Orbit product you:
You will talk with tons of entrepreneurs, project managers, CFO, operational managers, everyday. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues. Read more about our happy clients :).
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.
You would be a great fit for this role, if you...
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