Technical Support Engineer

  • Customer Success
  • Ghent, Belgium

Technical Support Engineer

Job description

  • Role: Technical Support Engineer 
  • Level: medior / Senior 
  • Location: Ghent, Belgium (hybrid working model)
  • Timing: ASAP

Who are we and why should you care?
Teamleader Orbit
, acquired by Teamleader in 2019, is run by a small <10 group of people with big ambitions; a start-up within a scale-up. While Teamleader Focus, started in 2012 in Ghent, focuses on small businesses by offering an all-in-one solution for CRM, project management and invoicing, Teamleader Orbit focuses specifically on medium to large agencies. By joining forces, we became the best choice for any professional service business, big or small, that aims to automate and simplify work. 
Over the years, we’ve won numerous awards that prove our dedication towards our cause. We’ve gained a foothold in the Netherlands, Germany, France, Spain and Italy. Yet our ambition stretches far and beyond, as we want to become Europe’s #1 in our industry. Today, our team consists of 180+ people and is still growing strong. Find out more about Teamleader as a company, our products and why you should consider applying, here.


What an average work week looks like:

If you join our Teamleader Orbit team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other. Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

As a Technical Support Engineer for our Teamleader Orbit product you:

  • are the point of contact in the post-sales process. 
  • are in contact with customers on a daily basis (mostly virtually, occasionally F2F). 
  • solve technical problems but are not afraid to talk business either.
  • will be in contact with the development for feedback and requests. 

You will talk with tons of entrepreneurs, project managers, CFO, operational managers, everyday. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues.  Read more about our happy clients :).

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

  • A liberal training budget to spend as you choose.
  • A hybrid working model, a pleasant mix of office work and home working. Find out more here.
  • A personal tooling budget, to make working from home as comfortable as it is in our offices.
  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
  • Competitive and market-conform salary and compensation and benefits, including company car or other mobility options (electrical step, bike,...)
  • Our long-lasting dedication to employee wellbeing, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

You would be a great fit for this role, if you...

  • Are driven by helping customers get the most out of Teamleader Orbit. In fact, customer satisfaction means the world to you.
  • Are patient, emphatic and you are able to keep your calm, even when things get busy.
  • Have awesome problem-solving skills and a razor-sharp, analytical mind.
  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date
  • Have a full proficiency in Dutch and English. French is a plus, but not key
  • Highly actionable knowledge of HTML, CSS and SQL. Javascript is a nice plus!