To keep fuelling our growth, we are looking for a Technical Support for our Yadera Product
Who we are and why should you care?
You'll be specifically working on our Yadera product. Yadera, acquired by Teamleader in 2019, is run by a small <10 group of people with big ambitions; a start-up within a scale-up. While Teamleader, founded in 2012 in Ghent, focuses on small businesses by offering an all-in-one solution for CRM, project management and invoicing, Yadera focuses specifically on medium to large agencies. By joining forces, we became the best choice for any professional service business, big or small, that aims to automate and simplify work.
Over the years, we’ve won numerous awards that prove our dedication towards our cause. We’ve gained a foothold in the Netherlands, Germany, France, Spain and Italy. Yet our ambition stretches far and beyond, as we want to become Europe’s #1 in our industry. Today, our team consists of 180+ people and is still growing strong.
What an average work week looks like:
If you join our Yadera team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.
Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.
As a Technical Support for our Yadera product you
You will talk with tons of entrepreneurs, project managers, CFO, operational managers, everyday. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues.
Why others chose Teamleader: we're lively, not corporate
Even in COVID times, Teamleader is a happy, purposeful place. While we miss our shared kitchen and sunlit terrace, our setup allowed for a swift change to a functional and engaging remote work environment. We compensate for social distance with quizzes, cocktails delivered at home, informal chats and events, work-time flexibility, competitions, extra coaching and everything else you can think of.