Technical Support

  • Customer Success
  • Ghent, Belgium

Technical Support

Job description

To keep fuelling our growth, we are looking for a Technical Support for our Yadera Product 


Who we are and why should you care?
You'll be specifically working on our Yadera product. Yadera, acquired by Teamleader in 2019, is run by a small <10 group of people with big ambitions; a start-up within a scale-up. While Teamleader, founded in 2012 in Ghent, focuses on small businesses by offering an all-in-one solution for CRM, project management and invoicing, Yadera focuses specifically on medium to large agencies. By joining forces, we became the best choice for any professional service business, big or small, that aims to automate and simplify work.


Over the years, we’ve won numerous awards that prove our dedication towards our cause. We’ve gained a foothold in the Netherlands, Germany, France, Spain and Italy. Yet our ambition stretches far and beyond, as we want to become Europe’s #1 in our industry. Today, our team consists of 180+ people and is still growing strong.


What an average work week looks like:

If you join our Yadera team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.

Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

As a Technical Support for our Yadera product you

  • are the point of contact in the post-sales process. 
  • are in contact with customers on a daily basis (mostly virtually, occasionally F2F). 
  • solve technical problems but are not afraid to talk business either.
  • will be in contact with the development for feedback and requests. 

You will talk with tons of entrepreneurs, project managers, CFO, operational managers, everyday. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues.


Why others chose Teamleader: we're lively, not corporate

  • You are part of a fast-growing company that values getting things done and honest communication. The result: a fast-paced tech environment, open feedback culture, room for initiatives and ideas.
  • We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. We also value transparency about results and strategy.
  • You have your own personal budget to spend on training or (virtual) events and numerous other internal advantages. The result: continuous growth and learning.
  • You have a pleasant and comfortable workplace within cycling and walking distance of the heart of Amsterdam or Ghent. But we are flexible: working remotely is absolutely no problem. And mandatory since the world got hit by COVID-19.


Even in COVID times, Teamleader is a happy, purposeful place. While we miss our shared kitchen and sunlit terrace, our setup allowed for a swift change to a functional and engaging remote work environment. We compensate for social distance with quizzes, cocktails delivered at home, informal chats and events, work-time flexibility, competitions, extra coaching and everything else you can think of.

Requirements

You ... 

  • Are driven by helping customers get the most out of Yadera. In fact, customer satisfaction means the world to you.
  • Are patient, emphatic and you are able to keep your calm, even when things get busy.
  • Have awesome problem-solving skills and a razor-sharp, analytical mind.
  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date
  • Have a full proficiency in Dutch and English. French is a plus, but not key
  • Highly actionable knowledge of HTML and CSS. JavaScript and SQL are nice to have.