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Support Engineer - Teamleader Orbit

On-site, Remote, Hybrid
  • Ghent, Vlaams Gewest, Belgium
Customer Success

Job description

  • Role: Support Engineer - Teamleader Orbit
  • Level: Entry/ Junior
  • Language: English and Dutch (hard requirement)
  • Location: Ghent, Belgium (or remote within Belgium)
  • Timing: ASAP


Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and simplify work for small and medium European businesses. With Teamleader Focus, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. In 2022, we acquired Vectera, which provided our Customer Meeting add-on. Find out more about Teamleader as a company, our products and why you should consider applying, here.


We're looking for a Support Engineer to join us on our mission 

If you join our Teamleader Orbit team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other. Developing product expertise is key in this role. That expertise comes in handy when helping out our customers at the front line. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our support engineers pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

As a Support Engineer for our Teamleader Orbit product you:

  • are the point of contact in the post-sales process.

  • are in contact with customers on a daily basis (mostly virtually, occasionally F2F).

  • solve technical problems but are not afraid to talk business either.

  • will be in contact with the development team for feedback and requests.

You will talk with tons of entrepreneurs, project managers, CFO, and operational managers every day. You’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the expert for our customers and your colleagues. 

Why others choose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.


On top of that, you’ll get:

  • An extensive training budget

  • A personal tooling budget, to make working from home as comfortable as from our offices.

  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays, Friyays and numerous sport initiatives!

  • Competitive and market-conform salary with compensations and benefits, including mobility options

  • 32 holidays on top of the standard public ones! (based on full-time employment)

  • Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going


We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Job requirements

You would be a great fit for this role, if you:

  • Are driven by helping customers get the most out of Teamleader Orbit. In fact, customer satisfaction means the world to you

  • Are patient, emphatic and you are able to keep your calm, even when things get busy

  • Have mastered CSS and HTML

  • Have basic knowledge of Javascript and SQL

  • Have awesome problem-solving skills and a razor-sharp, analytical mind

  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date

  • Have full proficiency in Dutch and English. French is a plus, but not key



Interested? Questions? Get in touch!





or

Can't wait to discover what your future team looks like?

Go full Sherlock Homes on our Meet our team page. We believe that getting to know your potential colleagues is an essential part of the hiring process, and we're excited to introduce you to the people who could be your future teammates. 

What's next?

Ready to embark on an exciting journey? Let's dive into the application process and discover who you'll be meeting along the way!