Data Analyst

  • Data Analytics
  • Ghent, Belgium

Data Analyst

Job description

Who we are and why you should care

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. Our all-in one work management software helps service businesses to sell, organise, and bill their work in one place. In the summer of 2019, we acquired Yadera, which focuses on helping bigger agencies thrive. By joining forces, we became the logical choice for any service business to stay on top of their work.


Your passion for data and analytics

Are you a data enthusiast, interested in joining a fast growing scale-up? Do you have high analytical aspirations, wanting to get the most out of data? To further roll out our ambitious Data Analytics Team, we are hiring sharp-minded data-savvy people like you. We expect you to turn data into high-value strategic insights.


Our focus on the customer experience

At Teamleader we are putting our customers first. We want to improve our customer experience through better onboarding, retention and support strategies that are driven by data. As a Data Analyst for Customer Success you’ll be in a position to drive this change. A strong passion for data and the ambition to develop yourself continuously are must-haves for this job. Interested? Keep on reading!

Do you believe you are the person we are looking for? Well if you are, you will be responsible for;

  • Managing data analysis projects to guide our Customer Success strategy, measure the impact of new actions and come up with suggestions to improve our customer experience.
  • Working with the Onboarding, Customer Success Management and Support teams to build dashboards, scalable data and ensure reliable data tracking.
  • Communicating and presenting data insights to key stakeholders in Customer Success and Management.
  • Providing data analysis training and support to key business users.
  • Contributing to building a strong cross-functional data community at Teamleader.

Requirements

Sounds like something for you? You would be a great fit if you;

  • Are still reading at this point, you’re probably the colleague that we’re looking for!
  • Have hands-on experience in data analysis in a SaaS company;
  • Can synthesise large amounts of data, translate findings into clear insights and communicate these convincingly;
  • Are fluent in English, and have strong communication skills which means you are able to interact across stakeholders at all levels;
  • Are a self-starter with a strong ‘can-do’ attitude, not afraid of promoting your ideas;
  • Have experience with SQL and tools such as Looker, Power BI, Tableau, Segment, Amplitude.
  • An affinity with SaaS business processes and Customer Success are a plus.