Customer Support (Dutch - English - French)

  • Customer Success
  • Ghent, Belgium

Customer Support (Dutch - English - French)

Job description

Who we are and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. We offer an all-in-one platform for CRM, project management and invoicing, helping SMEs work smarter… and we’re growing quickly. In just 2 years, we opened 5 additional offices in Amsterdam, Berlin, Milan, Madrid, and Paris. Our ambition stretches even further: we want to become Europe’s #1 in our industry. Today, our team consists of 170+ people and growing.

We have the make-it-happen attitude of a startup and the resources and skills of a scale-up.


To keep fueling our growth, we are looking for a Customer Support Agent for our headquarters in Ghent.

 

What an average work week looks like:

Every day, you provide best-in-class customer support: you respond to questions and solve problems from customers on the phone and by email. You offer excellent service with a smile on your face and provide accurate, efficient support, even when things get busy. You make sure all product issues are well-documented in one system and quickly identify recurring trends. In addition, you help building out the Knowledge Base and don’t hesitate to share your product knowledge and expertise with the team. Helping customers get the most out of Teamleader is what drives you. In fact, customer satisfaction means the world to you.


What we offer

Teamleader is a fast-growing company with a one-of-a-kind company culture, home to an energetic bunch of people. Our HQ office is situated in a thriving location, Dok Noord close to the city center in Ghent. Our very own kitchen crew, chef Simona and Gerlinde, prepares sumptuous meals every day. We regularly take some time away from the office for teambuilding activities to bond and mingle. This is your chance to join a team of seasoned experts and young, ambitious professionals that believe in the power of continuous learning and self-development.

Requirements

Sounds like something for you? You would be a good fit for this job if you:

  • Have awesome problem-solving skills and a a razor-sharp, analytical mind
  • Junior or already have some work experience? We don’t mind, as long as you can prove you’re a hard-working person with a can-do attitude
  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up to date
  • Are fluent in Dutch, French and English, other languages are a big plus
  • Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized
  • Know what customer-centricity is all about and always go by the customer-first principle
  • Have affinity with IT, experience with SaaS is a plus
  • 9-to-5 is not part of your lingo: you don’t mind working flexible hours