Customer Success Manager - Teamleader Orbit

  • Customer Success
  • Ghent, Belgium

Customer Success Manager - Teamleader Orbit

Job description

  • Role: Customer Success Manager - Teamleader Orbit
  • Level: Medior

  • Location: Ghent, BE or Amsterdam, NL

  • Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium, and we are on a mission to become the #1 work management software in Europe. Our HQ is in Ghent and we have an office in Amsterdam, the Netherlands, as well. Our products (Teamleader Focus and Teamleader Orbit) help service businesses get the overview and insight they need to stay in control of their business. Today, 12,000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organise their work in one place. We see our customers continuously outperform the market in terms of growth, which fuels our passion to further help as many SMEs as possible to professionalise and grow their business.

To keep fuelling our growth, we are looking for a Dutch-speaking Customer Success Manager who will build a long term relationship with our customers after the onboarding phase.

As a Customer Success Manager, you will be part of the Customer Success organisation. Customer Success is the foundation of our own success because we cannot exist unless our customers receive great value from our product. Everything we do evolves around customer centricity and delivering fantastic customer experience. After onboarding, you will be the go-to advisor for our customers. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

What a day in Customer Success looks like:

As soon as Teamleader Orbit is implemented with the client, you are their go-to person/advisor. To be more concrete, you work out a success plan based on their goals and your entrepreneurial drive enables customers to expand their businesses. You are the face of Teamleader Orbit to a portfolio of customers whose needs you listen to. Teamleader Orbit is a start-up within a scale-up, and you will be part of a fast-paced, growing organisation.

You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives as well as goalsYou proactively form a direct relationship with all relevant stakeholders (e.g. CFO, PM, CEO, COO or related) and maximise these relationships to drive product adoption and customer value.

This is what you will do:

  • Oversee the overall success and build one-on-one sustainable relationships with our customers.

  • With your analytical mindset, you advise entrepreneurs to reach their business goals within our Teamleader Orbit product.

  • Delivering, measuring, and communicating ROI for our customers, throughout the customer lifecycle.

  • You are in close communication with the sales, customer success and support colleagues to ensure that each piece of the journey meets customer expectations.

  • Execute internal processes to streamline and optimise work.

  • Track and monitor account status. 

  • Give training sessions about the use of Teamleader Orbit and assist customers in getting the most out of our product.

  • Keep accurate record of all work.

Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues and our internal tools. You get an in-depth role-specific onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing -, that is our motto.

Why others chose Teamleader: we are lively, not corporate

We have the energy and boldness of a start-up with and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You will be working in a fast-paced tech environment with an open feedback culture and room for initiatives as well as ideas. On top of that, you will get:

  • A liberal training budget to spend as you choose.

  • A hybrid working model:, a pleasant mix of working from home and the office work and home working. Find out more here.

  • A personal tooling budget, to make working from home as comfortable as it is in our offices.

  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and After Work Cava Fridays.

  • A Competitive and market-conform salary and compensation with and benefits including a variety of transportation options.

  • Our long-lasting dedication to employee wellbeing, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

We value diversity 

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we are committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

Is it you, we are looking for?

  • You love to talk with entrepreneurs about their business and identify their needs regarding their workflow and business processes.

  • Preferably, you know a thing or two about B2B sales. You have mastered the consultative selling method and are inspired by entrepreneurship.

  • Bringing first value online is your second nature and, you have experience in solving more complex business challenges. You have the knowledge to advise business owners and C-level on a strategic level, recognise their problems and negotiate with them.

  • You are not afraid to advise entrepreneurs at C-level on how to make the best use of our product.

  • Furthermore, you strongly believe in technology and have an affinity with cloud-based applications as well with the agency and consultancy business.

  • Besides that, you speak fluent Dutch (native level) and English (professional level). 

  • Experience in a SaaS environment or agency knowledge would be a great plus.