Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. With Teamleader Focus we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. By joining forces, we became the logical choice for any European business, big or small, that aims to automate and simplify work.
Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.
You love interacting with entrepreneurs: you are an outstanding listener, but above all: you are convincing and inspiring to them. You have a high confidence level when talking to our customers. You have consulting skills and you are creative and driven in finding the perfect solution for our customers.
As a customer success manager, you start following-up on our Teamleader Focus customers once their onboarding is done and they are ready to use Teamleader Focus for the long ride. You are responsible for making sure our customers get continuous value out of Teamleader Focus, by helping them proactively as much as reactively to ensure product adoption and customer value:
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.
Sounds like you? You’d be a great fit if you: