Customer Success Hero

  • Customer Success
  • Ghent, Belgium

Customer Success Hero

Job description

Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

Is it you, we are looking for?

You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes. Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship. You strongly believe in technology and have affinity with cloud-based applications.

Besides that, you speak fluent Dutch/ French (native level) and English (professional level). Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them. Experience in a SaaS environment would be a nice extra.

 

You are not a regular helpdesk, you create ambassadors

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader CRM asap. With your laser-focus and self-starter attitude, you identify future fans in the blink of an eye. Because you are a sales-minded person, you apply the consultative selling method with upsell as a result. In the end, you will be able to welcome more and more ambassadors every month.

Don’t worry, we won’t ask you to push our product through their throat. You’re not a second-hand car salesman. We want you to build a relationship with the entrepreneurs you’re talking to. We want you to help our customers to work smarter.

 

Dynamic, vibrant and positive office life

You will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs everyday and most of the times, Teamleader is their first step to digitization; we really make a difference. 

Besides that, we have our daily team lunch, we end the week with drinks and go on very fun team outings during the entire year. You will have 150 colleagues spread over Europe, whom you will e-meet in the bi-weekly fold-up meeting and meet in real life during company team building events. Be prepared for a very international environment!

Requirements

Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for teambuilding activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our workflow-tool and you get an in-depth sales onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.

In Customer Success, you help our clients to work smarter. At the same time, you encourage them to become ambassadors of Teamleader CRM.