Customer Onboarding Manager - Teamleader Orbit

  • Customer Success
  • Gent, Belgium

Customer Onboarding Manager - Teamleader Orbit

Job description

  • Role: Customer Onboarding Manager - Teamleader Orbit 
  • Scope: helping new customers to get started with Teamleader Orbit 
  • Level: medior 
  • Location: Ghent, BE or Amsterdam, NL
  • Timing: asap

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium, with offices in Ghent and Amsterdam. We’re on a mission to become the #1 work management software in Europe. Our products (Teamleader Focus and Teamleader Orbit) help service businesses to get the overview and insight they need to stay in control of their business. Today, 12.000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organize their work in one place. We see our customers continuously outperform the market in terms of growth, which fuels our passion to further help as many SMEs as possible to professionalize and grow their business.

To keep fueling our growth, we are looking for a Dutch speaking Customer Onboarding Manager to help entrepreneurs to get started with Teamleader Orbit.

As a Customer Onboarding Manager you will be part of the Customer Success organisation. Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product(s). Everything we do, evolves around customer centricity and delivering fantastic customer experience, and onboarding is the first step of that process. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

What a day in Customer Onboarding looks like:

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Orbit asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train, educate and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. You will follow up on user and customer emails and questions and build relationships with our customers.

This is what you do:

  • You oversee the onboarding of new accounts and ensure successful implementations
  • You give training sessions about the use of Teamleader Orbit. You assist customers in getting the most out of our product through a variety of different learning channels (by teleconference, webinar, ...)
  • Proactive identification of user training needs
  • Track and monitor account status and escalate critical issues from customers
  • Help report bugs to our development team and suggest product improvements
  • Execute internal processes to streamline and optimize work
  • Keep accurate record of all work
  • You are in close communication with the sales, customer success and support colleagues to ensure that each piece of the journey meets customer expectations.

Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our internal tools and you get an in-depth role specific onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

  • A liberal training budget to spend as you choose.
  • A hybrid working model, a pleasant mix of office work and home working. Find out more here.
  • A personal tooling budget, to make working from home as comfortable as it is in our offices.
  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
  • Competitive and market-conform salary and compensation and benefits including a variety of transportation options.
  • Our long-lasting dedication to employee wellbeing, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

Is it you, we are looking for?

  • You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes. 
  • Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship. 
  • You strongly believe in technology and have affinity with cloud-based applications and with the agency and consultancy business. 
  • Besides that, you speak fluent Dutch (native level) and English (professional level). 
  • Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them. 
  • Experience in a SaaS environment or agency knowledge would be a great plus and some HTML and CSS skills would be a nice extra.