Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium, with offices in Ghent and Amsterdam. We’re on a mission to become the #1 work management software in Europe. Our products (Teamleader Focus and Teamleader Orbit) help service businesses to get the overview and insight they need to stay in control of their business. Today, 12.000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organize their work in one place. We see our customers continuously outperform the market in terms of growth, which fuels our passion to further help as many SMEs as possible to professionalize and grow their business.
To keep fueling our growth, we are looking for a Dutch speaking Customer Onboarding Manager to help entrepreneurs to get started with Teamleader Orbit.
As a Customer Onboarding Manager you will be part of the Customer Success organisation. Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product(s). Everything we do, evolves around customer centricity and delivering fantastic customer experience, and onboarding is the first step of that process. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.
As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Orbit asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train, educate and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. You will follow up on user and customer emails and questions and build relationships with our customers.
This is what you do:
At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.
Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our internal tools and you get an in-depth role specific onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.
Is it you, we are looking for?