Customer Onboarding Manager - Teamleader Orbit

  • Customer Success
  • Gent, Belgium

Customer Onboarding Manager - Teamleader Orbit

Job description

Who are we and why should you care?

Teamleader is a SaaS scale-up with two work management products: Teamleader Focus and Teamleader Orbit. It’s our mission to help service businesses all over Europe thrive by removing the hassle of running a business. 12.000 entrepreneurs and their teams use Teamleader daily to sell, bill and organise work. From IT agencies and digital marketers all the way to plumbers and construction companies. To keep fueling our growth, we are looking for a Customer Onboarding Manager.


Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

What a day in Customer Onboarding looks like:

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Orbit asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. Follow up on user and customer emails and questions and build relationships with our customers.

This is what you do:

  • You oversee the onboarding of new accounts and ensure successful implementations
  • You give training sessions about the use of Teamleader Orbit. You assist customers in getting the most out of our product through a variety of different learning channels (by teleconference, webinar, ...)
  • Proactive identification of user training needs
  • Track and monitor account status and escalate critical onboarding issues from customers
  • Help report bugs to our development team and suggests product improvements
  • Execute internal processes to streamline and optimize work
  • Keep accurate record of all work
  • You are in close communication with the sales, customer success and support colleagues


Dynamic, vibrant and positive office life

You will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs everyday and most of the times, Teamleader Focus is their first step to digitization; we really make a difference. You get a pleasant and comfortable workplace within cycling and walking distance of the heart of Amsterdam or Ghent. But we are flexible: working from home is absolutely no problem. Especially during Corona times.


Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our workflow-tool and you get an in-depth sales onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.

In Customer Success, you help our clients to work smarter. At the same time, you encourage them to become ambassadors of Teamleader.

Requirements

Is it you, we are looking for?

  • You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes. 
  • Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship. 
  • You strongly believe in technology and have affinity with cloud-based applications and with the agency and consultancy business. 
  • Besides that, you speak fluent Dutch (native level) and English (professional level). 
  • Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them. 
  • Experience in a SaaS environment would be a great plus and some HTML and CSS skills would be a nice extra.