Customer Expert Yadera (Dutch - English)

  • Customer Success
  • Ghent, Belgium

Customer Expert Yadera (Dutch - English)

Job description

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. We simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. In the summer of 2019, we acquired Yadera, which focuses on helping bigger agencies thrive. By joining forces, we became the logical choice for any business, big or small, that aims to automate and simplify work.


What an average work week looks like:

If you join our Customer Expert team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.

Developing product expertise is key to this role. You’ll need to be curious and crazy about details to become a true Yadera expert. That expertise comes in handy when helping out our customers at the front line virtually. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer, by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.


Working at the Customer Expert team means you will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs every day, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Expert for our customers and your colleagues.


What we offer

Teamleader is a fast-growing company with a one-of-a-kind company culture, home to an energetic bunch of people. Our HQ office is situated in a thriving location, Dok Noord close to the city center in Ghent. Our very own kitchen crew prepares sumptuous meals every day. We regularly take some time away from the office for teambuilding activities to bond and mingle. This is your chance to join a team of seasoned experts and young, ambitious professionals that believe in the power of continuous learning and self-development.

Requirements

Sounds like something for you? You would be a good fit for this job if you:

  • Are driven by helping customers get the most out of Yadera. In fact, customer satisfaction means the world to you.
  • Are patient, emphatic and you are able to keep your calm, even when things get busy and have a no-nonsense attitude
  • Full proficiency in Dutch and English. Being able to speak and write in French is a plus but not necessary
  • Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized.
  • Go the extra mile to provide superior customer support.
  • Are able to communicate effectively and authentically with customers. -
  • Are an outstanding communicator and you are good at explaining complex problems in an understandable way.
  • Have an affinity with IT. You know how to work with CSS and HTML and have a decent knowledge of SQL
  • We are looking for someone that already has at least 2 years of experience in a support environment.
  • Experience with Yadera is a big plus.