Customer Expert (Dutch - English - French)

  • Customer Success
  • Ghent, Belgium

Customer Expert (Dutch - English - French)

Job description

Who we are and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. We offer an all-in-one platform for CRM, project management and invoicing, helping SMEs work smarter… and we’re growing quickly. In just 2 years, we opened 5 additional offices in Amsterdam, Berlin, Milan, Madrid, and Paris. Our ambition stretches even further: we want to become Europe’s #1 in our industry. Today, our team consists of 170+ people and growing.

We have the make-it-happen attitude of a startup and the resources and skills of a scale-up.

To keep fueling our growth, we are looking for a Customer Expert for our headquarters in Ghent.

 

What an average work week looks like:

If you join our Customer Expert team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.

Developing product expertise is key in this role. You’ll need to be curious and crazy about details to become a true Teamleader expert. That expertise comes in handy when helping out our customers at the front line virtually. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer , by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

 

You will use that growing product knowledge not only to support our customers. According to your own growth, interest and talent, you’ll have the chance to participate in support-related projects in the Customer Expert Team, i.e. contributing to our knowledge base, recording webinars, cross departmental activities with our finance, sales or success teams... and much more.

 

Working at the Customer Expert team, means you will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs everyday, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Expert for our customers and your colleagues.


What we offer

Teamleader is a fast-growing company with a one-of-a-kind company culture, home to an energetic bunch of people. Our HQ office is situated in a thriving location, Dok Noord close to the city center in Ghent. Our very own kitchen crew, chef Simona and Gerlinde, prepares sumptuous meals every day. We regularly take some time away from the office for teambuilding activities to bond and mingle. This is your chance to join a team of seasoned experts and young, ambitious professionals that believe in the power of continuous learning and self-development.

Requirements

Sounds like something for you? You would be a good fit for this job if you:

  • Are driven by helping customers get the most out of Teamleader. In fact, customer satisfaction means the world to you.

  • Are patient, emphatic and you are able to keep your calm, even when things get busy.

  • Have awesome problem-solving skills and a razor-sharp, analytical mind.

  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date.

  • Full proficiency in Dutch, English and French. Being able to speak and write in a 4th language is a big plus.

  • Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized.

  • Go the extra mile to provide superior customer support.

  • Are able to communicate effectively and authentically with customers. -

  • Are an outstanding communicator and you are good at explaining complex problems in an understandable way.

  • Have affinity with IT. A background in tech is not required, but it is definitely a plus if you’ve been in a SaaS environment before.

  • Junior or already have some work experience? We don’t mind, as long as you can prove you’re a hard-working person with a can-do attitude!