Role: Customer Education Manager
Scope: The entire customer base of our Teamleader Focus product.
Location: Ghent, BE or Amsterdam, NL
Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. With Teamleader Focus we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. By joining forces, we became the logical choice for any European business, big or small, that aims to automate and simplify work.
Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.
You care about entrepreneurs, what they do and how they work. You have a strong interest in understanding how entrepreneurs learn and adopt a SaaS tool. You get excited when you think about how customers can get the most value out of a SaaS tool. You breathe customer centricity and know what that really means in a volume-based business. You’re a teacher, in the sense that you believe in the power of education, continuous learning and self-development to drive customer adoption. You understand the challenges of today to educate a high number of customers in a scalable way.
As a customer education manager, you are responsible for educating and growing customers at scale to grow them into advocates. You design ways to help customers get started with Teamleader Focus and continuously learn about the product, product changes, new feature launches etc. You are the owner of the learning journey of a high volume of customers, which means that:
You know the customer’s learning needs and preferences
You create different learning paths, programs and channels to educate different types of customers
You create educational material in line with customer needs or demand and new material in light of new feature launches
You review and safeguard the quality of educational material (old and new)
You have a good understanding of product adoption metrics and think about ways to improve them
You master different educational channels and related technologies to reach your goals
You create a mutually beneficial partnership with Teamleader, your colleagues and your customers
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:
A liberal training budget to spend as you choose.
A hybrid working model, a pleasant mix of office work and home working. Find out more here.
A personal tooling budget, to make working from home as comfortable as it is in our offices.
Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
Competitive and market-conform salary and compensation and benefits, including company car or other mobility options (electrical step, bike,...)
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.
Sounds like you? You’d be a great fit if you:
Strongly believe in technology and have affinity with cloud-based applications
Have at least 2 years of experience in customer education, customer success, community mgmt, customer experience or related roles, preferably in a SaaS environment
Are a self-starter with an intrapreneur mindset
Embrace change and always keep a positive attitude.
Have the ability to multitask and work effectively in a high-pressure environment.
Are patient, empathetic and able to keep your calm, even when things get busy.
Are fluent in Dutch and English. French is a plus.
Willing to work in our Ghent or Amsterdam office, in combination with home office, if required.